Fingerprint scanner not working any more

Please go everyone to amazon to update your review! NOW


I’ve got the same issue. No response from fingerprint sensor.

Hi I am having the exact same issue. It used to work fine the finger print. But it stop sensing when I put the finger… tried different users … reboting ans still do not work. Please help

My fingerprint scanner just stopped working. I reprogrammed my finger and it took it, but doesn’t detect when I put it against the reader. It unlocks with the codes. I’ve cleaned it, replaced the batteries, reprogrammed my finger, and checked firmware. I haven’t factory reset it yet, but that may be next. I’ll be more upset if I do that and it doesn’t work.

Good afternoon,

I purchased my lock on July 6 2023 and My fingerprint scanner stopped working after the last time batteries needed change. It does not activate to register new one, it is also not reading any.
Please help

I’m in the same position. Except I removed it from my account and planned to add it again- with some apps and hardware issues, that will fix the problem.

Now it won’t even allow me to add the U Loc pro back because the fingerprint module isn’t working. So it’s a doorstop. :frowning:

What can I do to correct this?

I purchased several of the U-Tec products and it’s disappointing to deal with this already.

Mine acted up today. The finger print reader doesn’t react when one tries to unlock. Changed the batteries, no luck. Tried up update firmware, no luck. Did a factory reset, the lock let’s me add fingerprints do I know the reader is working. Still does nothing when trying to use the fingerprint reader. The customer support email is generic troubleshooting that you can find anywhere. And of course an offer for a discount on a new lock… What a joke and slap in the face from this company. I’ll be removing this lock and buying a reputable lock brand. I’ll also be spreading the word to as many people as I can. DO NOT BUY UTEC. it’s a fly by night company that will soon crumble.

It doesn’t work. Go buy a schlage or kwikset. At least they have customer support. UTEC is awful

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Yes, UTECH warranty and tech support are awful. Yale has great products and live customer service and support.