I’ve been using my ubolt pro at home for years now and it’s been fantastic, but recently the fingerprint reader stopped checking for fingerprint, it doesn’t fail red just nothing happening.
I tried to readd my fingerprint and that worked fine so I suspect hardware is ok?
The lock still works fine using a code .
Any ideas of what to try next?
This happened to me recently after I moved a U-Bolt I had in storage to a new door. I went through a whole series of troubleshooting with U-tec customer service. I believe I had exactly the same issues–no recognition of the fingerprint reader reading a fingerprint, unless I was adding a new fingerprint. The app worked fine, codes worked fine.
In the end, it was surmised there was a defect in the external assembly (the whole fingerprint reader part of the lock). You’ll need a replacement of that part. Hopefully you are still within warranty. But if you say “years” you might be out of luck.
I did indeed get an answer, but it is out of warranty…
And the shipping cost for a new unit being twice the price of the actual unit is making me look at other options sadly!!
My lock works similarly except that i can record one or a few fingerprints and the thing will work with all of them exactly one time after i’m done. So basically, i program the thing and enter two fingerprints. i go out, come home, and the first fingerprint works. Then i go out, come home, and the second finger print works but the first one does not. So, then i go out and come home and none of the fingerprints work at all until i re-record them and start over. So i stopped using fingerprints but i bought the damn lock so i could use fingerprints. Can anyone help me? (i don’t kknow if this is the right place to enter this query;. I don’t see any rhyme or reason to the “organization” of this web site either. That may or may not be my sole problem. thank you. george funkey.
@Funkey Please click here https://support.u-tec.com/hc/en-us/requests/new to submit a ticket directly.
