My Bolt pro fingerprint mode is broken?

After 2 Years later, the fingerprint doesn’t work anymore.Before is working well.

I already Updated to the last Version 02.28.0020

Also setting the fingerprint 1 successful.Still can register fingerprint. No problem.But Still can not unlock the door. Nothing reaction.

Need to fix? Many times factory mode and setting many times,Battery are fine. Can not find any reasons.