Fingerprint scanner not working any more

I’ve been using my lock for a while now and I love it. Recently though the fingerprint reader is not responding at all. I used to work, although finicky about the fingerprints. It may have taken a few attempts before working. Now there is now reaction to the fingerprint. No error, no feedback at all. I have placed new batteries in the device and have tried resetting it. The keypad still works and I can use the app to lock/unlock it just fine.

What can I do to correct this?

@Bunn Please check your email. Our support team will follow up with you via the ticket number 95710.

Im having exactly this same issue, and my lock is practically new!