I have the u-bolt pro, less than 2 years old.
One day about three months ago the thumbprint pad stopped working. The keypad works and that’s how I unlock the door, but the thumbprint pad is not on. It doesn’t read any fingerprints.
I’ve tried multiple times to contact this company about it and have had zero responses. I’ve taken the thing apart and factory reset it a thousand times and nothing works. Does anyone have any suggestions at all??
Just a quick question from a fellow user, is your thumb pad completely not responsive or does it not recognize any finger prints?
Since first installing, I’ve generally had terrible luck with my lock recognizing fingerprints. I’ve now found (after many months) that a lighter touch has greatly improved the performance.
My lock is less than 6 months old. My thumbpad has also completely stopped working. Unresponsive. The keypad still functions as expected. I have reset the lock and updated firmware to no avail.
Hi, I have had my U Bolt pro about 6 months and my finger print scanner has also stopped working, used to work fine then about a month ago all 3 registered user cant get in with finger print and need to use the code. Flashing red and rejects and shows unauthorised user in the App.
I’m just seeing this. Mine works intermittently, it seems to be very sensitive to the orientation of my finger. I would guess it is successful 60% of the time and fails the others. I’ve tried to orient my finger in the way that seems most effective but that isn’t always working.
I am using the U-tec bolt pro for over a year and the fingerprint scanner does not worked suddenly. Luckily the app and the number pad is still ok. Fingerprint scanner seem fine and was able to register new fingerprint.
I’m having the same problem, the fingerprint scanner isn’t working at all. The keypad still works. Is it a hardware issue? I’m open to help and suggestions.
