Fingerprint scanner stopped working after update

New update allows me to add fingerprints, but as soon as I try and use one to unlock it it doesn’t even flash/blink lights acknowledging I’ve tried. New version feels like it was barely tested and just pushed through. Reading the reviews on Google Play store are also filled with errors.


Hi, it seems like the lock’s issue but not the App’s. You could ask our customer service for help.

I have had the same issue, which started over 6 months ago and no solution from customer service. They have not replied to the last email I sent where I confirmed that the ‘fix’ had not resolved the issue. Seems like this is a known problem as many users have raised this issue.

Could you tell me your ticket number? I would tell them to deal with it.

I have the exact same issue. Please fix this