Fingerprint scanner stopped working after update

New update allows me to add fingerprints, but as soon as I try and use one to unlock it it doesn’t even flash/blink lights acknowledging I’ve tried. New version feels like it was barely tested and just pushed through. Reading the reviews on Google Play store are also filled with errors.

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Hi, it seems like the lock’s issue but not the App’s. You could ask our customer service for help.

I have had the same issue, which started over 6 months ago and no solution from customer service. They have not replied to the last email I sent where I confirmed that the ‘fix’ had not resolved the issue. Seems like this is a known problem as many users have raised this issue.

Could you tell me your ticket number? I would tell them to deal with it.

I have the exact same issue. Please fix this