Finger scanner not working

[Pelzer]

Request new features and products.I’ve been using my lock for a while now and I love it. Recently though the fingerprint reader is not responding at all. I used to work, although finicky about the fingerprints. It may have taken a few attempts before working. Now there is now reaction to the fingerprint. No error, no feedback at all. I have placed new batteries in the device and have tried resetting it. The keypad still works and I can use the app to lock/unlock it just fine.

[Patrone]

There are other threads were people say the same thing. Exact same story. I haven’t seen a solution yet.

[Will]

Please click here https://support.u-tec.com/hc/en-us/requests/new to submit a ticket directly