Finger scanner not working

Request new features and products.I’ve been using my lock for a while now and I love it. Recently though the fingerprint reader is not responding at all. I used to work, although finicky about the fingerprints. It may have taken a few attempts before working. Now there is now reaction to the fingerprint. No error, no feedback at all. I have placed new batteries in the device and have tried resetting it. The keypad still works and I can use the app to lock/unlock it just fine.

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