Fingerprint not working

ULTRALOQ Smart Lock
1

Hi!
My fingerprint on my device doesn’t work at all. The app says it’s accepted, but when I go to use it, there is no response. No error, no nothing. I’ve changed the batteries, updated the lock & tried everything. Any ideas how to fix this?

2

I have the same issue. Did you manage to solve it?

3

@Manchester Ticket 100691 has been created, and please check your email.

4

@JetSerge If you have the same hassle, you can seek help from the support team by submitting a ticket.