After the last update my lock just stopped working remotely. After checking the batteries, which were still good. I replaced them with new batteries. Then after reconnecting, which is terrible because the Wi-Fi bridge has always been terrible. I had the same problem. In the app the lock would indicated it would lock and unlock but the lever never turned. You would not even hear the motor, just the beep and the light flash. When I physically entered the code to unlock from the outside. Same result. It would not lock or unlock. The lever would not turn and there was no sound from the internal motor. It may have stopped working before the update and I didn’t notice it.
We are so sorry for the inconvenience caused for you. This is not what we want our customers to experience.
A ticket ( #123258) has been created for the issue of your lock. Please check your e-mail for detailed reply.
I have the same problem for the past few months. The battery is high. The lock is connected to my Bluetooth and to the wireless. The bridge is working fine. And it is connected. But whenever I want to lock or unlock using the app or using the keypad it gives a sound without the motor moving. It may be that the motor is broken or somehow the connection to the motor is not good. How do I troubleshoot this other than replacing it another lock?
I have same issue, this is crucially essential for personal safety, could possibly be a class action if issue continues…
I am locked out of the house with no way to get back in
Codes entered and it goes green but the lock itself doesn’t move
Remote unlock spins to work goes green on lock then doesn’t unlock
How am I to get inside? The bypass key is in the house as I just went out to a neighbor.
This is crazy