After the last update my lock just stopped working remotely. After checking the batteries, which were still good. I replaced them with new batteries. Then after reconnecting, which is terrible because the Wi-Fi bridge has always been terrible. I had the same problem. In the app the lock would indicated it would lock and unlock but the lever never turned. You would not even hear the motor, just the beep and the light flash. When I physically entered the code to unlock from the outside. Same result. It would not lock or unlock. The lever would not turn and there was no sound from the internal motor. It may have stopped working before the update and I didn’t notice it.
I have the same problem for the past few months. The battery is high. The lock is connected to my Bluetooth and to the wireless. The bridge is working fine. And it is connected. But whenever I want to lock or unlock using the app or using the keypad it gives a sound without the motor moving. It may be that the motor is broken or somehow the connection to the motor is not good. How do I troubleshoot this other than replacing it another lock?
