The lock motor just stopped working

After the last update my lock just stopped working remotely. After checking the batteries, which were still good. I replaced them with new batteries. Then after reconnecting, which is terrible because the Wi-Fi bridge has always been terrible. I had the same problem. In the app the lock would indicated it would lock and unlock but the lever never turned. You would not even hear the motor, just the beep and the light flash. When I physically entered the code to unlock from the outside. Same result. It would not lock or unlock. The lever would not turn and there was no sound from the internal motor. It may have stopped working before the update and I didn’t notice it.

Hi Koon,

We are so sorry for the inconvenience caused for you. This is not what we want our customers to experience.

A ticket ( #123258) has been created for the issue of your lock. Please check your e-mail for detailed reply.