Can't connect to lock remotely

ULTRALOQ Smart Lock
,
41

I have the same issues for both of my locks and they are located in a different state so its impossible for me to be there to troubleshoot. Can you please update my bridge software in case that is part of my issue? Thanks

42

I also am having this issue.

43

Iā€™m having the same issue. Iā€™m 3 hours away of my rental and it wonā€™t let me access the lock. Is there any fix?

45

Mine doesnā€™t seem to work either. I have a solid green light and it says itā€™s connected and both wifi signal and ble signal say good but alas, it will not control lock from afar.

Bridge0503
Version 02.52.0503

46

I have the same issue cannot connect to my lock if im not connected to same wi-fi on in rangeā€¦

47

Hello,

I have a similar issue not addressed here. I cannot remote unlock via app. When I hit the button on the app, a single beep occurs and it doesnā€™t unlock. I assume I cannot also remotely lock. Does anyone know how to fix?

My lock firmware is 02.31.0020

I reset my bridge plenty of times but nothing.

48

Thank you for your message. Our support team will reach out to you soon to help you resolve the issue. Please keep an eye on your inbox.

49

Thanks for reaching out. We have generated ticket #234894 for you. We will assist you in resolving the issue. Please keep an eye on your emails.

50

Iā€™m having this same issue. I an access the lock via the app and see the logs and lock/unlock, but Iā€™m unable to add/delete users (the reason I bought this lock). I get a timeout message. Bridge is paired.

51

@Lance Hi Lance, we have contacted you in ticket #248164. If you have any other problems, please feel free to let me know. Thanks!

52

Hi same as many people here, my bridge is useless. Tried buying a new one, worked a month then broken.Requested Amazon replacement and arrived today. Guess what : didnā€™t work either. Not sure what it is but it simply doesnā€™t work remotely. Locally connects using Bluetooth and wifi

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, but when using remote connectivity it just doesnā€™t work. Do i have to open a port in my router? What should I do? Seems like thereā€™s a firmware fix from u-tec support or something?
Thanks in advance.
I have an ultraloq combo

53

@Caicedo Hi there, we have contacted you in ticket #255736. Please kindly check your e-mail. Thanks!

54

Frustrated! Itā€™s been over three months and Iā€™ve changed the bridge for the third time today and still havenā€™t been able to recover the remote features since all bridges Iā€™ve got wonā€™t connect to the Bluetooth. Ive tried to reset it over 50 times! Please U-Tec there must be something else you can do to solve this issue. This UL 300 is driving me CRAZY!!!

55

Hi, we have replied to you in the ticket 257642, and please check your mailbox later.