Cannot connect remotely, keeps spinning “Connecting”

I was able to connect remotely to my lock but for some reason now it just keeps spinning and says “connecting”. eventually will say connection failed. The app shows wifi and bridge are paired. I have changed nothing and can confirm wifi is on at the house. Any idea how to fix?

1 Like

Repower the bridge(reinsert) and your lock(take off the battery).

@Carrie is there a fix for this remotely? Can you update my bridge software? Thank you

I have updated your bridge version to the newest V02.52.0503, please check.

@Carrie thank you, it does connect now!!