I would add - this bridge and lock was working fine for about a year. I noticed remote access had stopped working a few weeks ago but I did successfully re-pair it after updating the lock firmware at that time and remote access only stopped working within the last couple of days (which seems to coincide with the app update).
I finally got this to work after many many many attempts over a number of days. I’m not sure if anyone did anything on the back end but here are a couple of additional steps I took .
I deauthorized a u-tec to smartthings integration that I had in place in case it was somehow holding on to the bridge configuration on the back end. I’m very doubtful this made any difference at all
I had a lot of devices running on the wifi network I was trying to pair the bridge to so I deactivated as many of those devices as possible to minimize any wifi network congestion. Hard to tell if this is what actually helped.
I suspect the biggest factor was patience and persistence. The bridge just seems to have a really hard time consistently making the initial wifi connection - that or my wifi network is maybe just flakey in that area? Once it’s all connected it actually works pretty well - although it’s connection is not as stable as the wifi Ultraloq.
I suspect the wifi device in the bridge is just not very powerful - the mac address maps back to the company Espressif so my guess is it probably just has an ESP8266 chip in it.
I would gladly pay a few bucks for a bridge with more robust wifi support - if I ever get another one of these I’ll either get the built in wifi or Z-wave.
More evidence supporting the flakey chipset in the bridge theory - the wifi mac address on my other lock which is an Ultraloq U-Bolt Pro WiFi maps to Texas Instruments. That lock seems to have a much more stable internet connection.
@Will As you can see from my previous post in the thread it started working before you made your post - so I can’t definitively say that the bridge upgrade was what fixed it.
It is however working now so you can consider the issue closed.