Got this lock from Amazon 3 days ago. I’ve been trying to pair the bridge ever since and just can’t do it. The bridge is found as it appears in the list but 90% of the time, it sits at “Connecting” and I can’t click it. For the remaining 10%, “Connecting” becomes a MAC address and can now click but after a while, it ends up with “Failed to connect to the bridge” with no further explanation.
I created a ticket but people say it can take days to get a response. I do not wish to see my return deadline go by.
I tried a ton of solutions from technical support suggestions. If anyone is having the same problem, the problem was not the bridge and not router settings. All I had to do is to remove the batteries from the lock and wait 5 minutes before inserting them back. Bridge connected on the first attempt.
Trying to pair the bridge, it shows the message “Failed to get Bridge information”.
I found the bridge (yellow solid light), put the wi-fi password (2.4GHz), signals of wi-fi and bluetooth good, but in the end that message appears.
I finally got the to work. I had to get all new bridges with the physical button and it worked fine. The uhome app vs the utec app is a big disappointment.
