Can't connect to lock remotely

Ultraloq Smart Lock
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21

What did you do? It seems to be working now.

22

Please help as I have the same problem too. When Iā€™m in the home, on bluetooth, wifi and cell data the app works and I can control the lock. When Iā€™m not in the home 20mins away, the lock cannot connect even though the paired bridge shows a good connection.

23

@Tran5 pls try it again.

1 Like
24

I find that if we already set up the lockā€¦connected it to Wifi ā€¦and then I am attempting to connectā€¦add usersā€¦updateā€¦what everā€¦If I am connected to the Wifi that I connected the Lock tom, it will not work. I have to disconnect from the WiFiā€¦and just connect over the internet.

25

@Toth It would be more efficient to support you by submitting a ticket directly.

26

Hi , I have been experiencing similar issues where I am unable to open/close door remotely, view log or add users if I am not on the same wifi as the bridge meaning I am remote from the location of the lock.

This is highly frustrating as the purpose is to be able to manage access of my apartment remotely. I purchased the lock in July and thought that it was because it was not set up properly. At the time, I was in another country but now being back Iā€™m having the same issue.

Please I need your assistance in fixing this. Thanks!

27

@Gibbs1 Please try it again.

28

Worked! Not sure what u did but Thank You!!!

29

I am unable to unlock when Iā€™m away from my house. Can you help me please???

30

@Will i am unable to unlock my door when Iā€™m not at home. Can you help me please?

31

@Becky Please click here https://support.u-tec.com/hc/en-us/requests/new to submit a ticket directly

32

Hi I am having same problem. Can not control remotely. Can someone check my bridge and see if it needs to be updated?