What did you do? It seems to be working now.
What did you do? It seems to be working now.
Please help as I have the same problem too. When Iām in the home, on bluetooth, wifi and cell data the app works and I can control the lock. When Iām not in the home 20mins away, the lock cannot connect even though the paired bridge shows a good connection.
I find that if we already set up the lockā¦connected it to Wifi ā¦and then I am attempting to connectā¦add usersā¦updateā¦what everā¦If I am connected to the Wifi that I connected the Lock tom, it will not work. I have to disconnect from the WiFiā¦and just connect over the internet.
Hi , I have been experiencing similar issues where I am unable to open/close door remotely, view log or add users if I am not on the same wifi as the bridge meaning I am remote from the location of the lock.
This is highly frustrating as the purpose is to be able to manage access of my apartment remotely. I purchased the lock in July and thought that it was because it was not set up properly. At the time, I was in another country but now being back Iām having the same issue.
Please I need your assistance in fixing this. Thanks!
Worked! Not sure what u did but Thank You!!!
I am unable to unlock when Iām away from my house. Can you help me please???
@Becky Please click here https://support.u-tec.com/hc/en-us/requests/new to submit a ticket directly
Hi I am having same problem. Can not control remotely. Can someone check my bridge and see if it needs to be updated?