The locking and unlocking 10 times via the app did nothing for me. But replacing the batteries (even though they were still reported as fine) did appear to “resolve” the problem for now. We still don’t trust it though and have to manually check that it actually locked.
Hello, it is 2024 I bought the lock a few months ago and the issue persists. It worked flawlessly before but now the red light doesn’t show when manually unlocking. Both firmware show up to date for Ubolt pro WiFi.
The fact this happens for so many people and seems to be temporarily fixed by removing batteries points to a software bug.
I bought the U-Bolt Pro specifically for the auto-lock feature and it only worked for about one month. Now it never works.
How can I fix this?
Just chiming in that I’m now encountering this issue as well. Was working fine ever up until today.
Haven’t tried replacing the batteries yet; but I’ve only had the lock since Black Friday so it hasn’t been that long. And the app reports the batteries to be at “medium”
Hi, we will reply you in ticket #193015. Please don’ t hesitate to contact us if you have any other problems.
Same here. Auto lock just suddenly decided to stop working. And there’s no way to lock it when u leave the house, other than to use the app to do it
Same issue here. Ours started doing it aboit a week ago. Sometimes it autolocks fine and sometimes it doesnt. No pattern to it.
I have tried unpairing the sensor and pairing again and that dpesnt make a difference.
Would never buy these locks again - I have had nothing but issues with them.
How can an issue so critical be still happening after so many people complain about it? Clearly a software issue… I had mine for more than a year no problems… now I am getting this issue everyone here has. Terrible.
Same issue for months - autolock simply is NOT reliable! For that matter, neither is auto-unlock!!! I was excited when I saw the newer version works with Siri - but they cant even make the version I bought a few months ago work.
Our lock is also having this problem. I have a different, earlier version of the pro lock and it works flawlessly. This newer one is the epitome of what you DON’T want from a smart lock!
I am seeing this same problem with two different locks. Problem goes away temporarily if I take the batteries out and put them back in. But then comes back.
I’ve gotten in the habit of checking to see if the red light comes on when I manually unlock the deadbolt. If the red light doesn’t come on, then I know I need to reset it.
This is a pretty bad state of affairs. A firmware update would be very much appreciated.
Also having this same issue. Only thing that seems to temporarily fix it is removing the batteries.
Just adding my name to the list of folks having this issue. I’m going to start instructing people to always press the bottom button on the keypad as they leave the house to make sure the lock closes. Unfortunate that we have to do this…
Why is this still an issue? I’ve been following the thread at u-tec.com and it seems there is no reliable solution. The method of unlocking and locking 10 times didn’t work for me and seems to be the case for many others. This has been stated in the thread several times since your last post in November. I was able to correct the problem by calling support 6 months ago, but it is happening again. I will call support again, but someone needs to correct this issue permanently. Not knowing if my door is locked when I leave is disconcerting. The fact that consumers are relying on your product to protect their homes but cannot is a liability problem for U-tec. Simply ignoring the problem won’t save you should we unite in a class action suit.
Sincerely,
Ryan Erickson
Customer since the crowd funding of the first lock
Has anyone been able to get a fix for this problem?
@Jimenez Hi there; we have created a ticket #229149 for you. Please keep an eye on your inbox.
I’ve got the same issue here as everyone else it appears. On my second lock now after the first had the battery drain issue. 2 months after new lock arrived and the autolocking isn’t working. This really feels like a the product has problems with basics functions not working.
Any resolution yet? My lock just started this two days ago.
Hi, we will reply to you in ticket 230673, and please check your email later.
@Timothy Hi, we have created ticket#230674 for you. Please check your e-mail for detailed reply.
