Auto lock not working when manually unlocked

I have a ubolt pro wifi with auto lock issues.
It worked fine for some time but not only works sporadically. If opened manually from the inside it will not auto lock when door is closed (the sensor does pick up that the door is closed and not open). It will close it opened using code or fingerprint from the outside.
It works once immediately after resetting the auto lock in the app or reinstalling the sensor, but stops working immediately after the first attempt.

Any ideas on a fix?

Hi Brenda,

Thanks for the update. We are working on it right now. Please keep your lock firmware up to date. We will fix this issue ASAP.

Sorry about the inconvenience it has caused.