Auto Unlock not working

Just installed a new Ultraloq Pro Wifi and it’s all working well, but the Auto-unlock doesn’t work even though it sends me notifications when I’m back to say it will unlock when I approach the door. Do I need to have the app running when I try this or is it a bug?

Hi Peter,

We are so sorry for the inconvenience caused for you.

A ticket: #132053 has been created for this issue. One of our team member will reply to you in detail. Please check your e-mail later.

Thank you!