The auto-unlock feature on my new U-bolt Pro WiFi does not unlock my door until after I’ve unlocked the door and entered my house. Everything is set up correctly, all the firmware is up-to-date, as is the app on my iPhone. I receive the welcome message to my phone (and watch) when I get close to home, but it doesn’t unlock when I approach.
I have worked with U-Tec’s support and their recommendation is that the U-Bolt be the only Bluetooth item I am connected with as otherwise it is “too slow to respond.” No duh! But seriously? In this day and age where we are connected to many things (my phone connects to my ear piece, my car and my watch), I’m to disconnect from it all to work the door.
This seems like a serious design flaw and should never have gotten out of development. I used to have the U-Bolt that required a bridge in order to function, and that had no problems with the auto-unlock. I upgraded to get rid of the bridge, and it seems more like a down grade.
One of the main features I purchased this for completely fails. I will be removing this useless door lock.
I have this exact same issue with my Ultraloq Pro Z-Wave. Every once in a great while auto-unlock works wonderfully and the door unlocks as I walk up to it. Most of the time it does nothing even though I got the notification it will unlock when I approach the door. Sometimes I see the blue ring light up, so I know it connected, but the door still doesn’t auto-unlock. (Though most of the time once the blue ring lights up it does auto-unlock, but it takes a while - I always count to 3 to myself to be patient - if it hasn’t auto-unlocked by then, it won’t auto-unlock).
Many, many, times after I manually unlock the door with my fignerprint, come in and have it auto-lock (which does work well for me) it will mysteriously unlock. I haven’t timed it, but it seems it may be anywhere from a few seconds to a minute or 2. Since I have the auto-lock set to 30 seconds it then re-locks itself, but this is unacceptable. I’ve always assume that the reason it unlocks itself is that the auto-unlock wasn’t shut off after I manually locked it, which seems to be the case.
I’ve seen other locks now have Appel’s Homekey which lets you bring your phone or watch near the lock to unlock it. That might be a nice solution to the problem as it seems they have not been able to solve the poor auto-unlock issue over the past few years.
