Auto lock not working when manually unlocked

[Galit]

Hello,
Same issue here.
The red light doesn’t come on.
Tried the 10 times lock/unlock - didn’t do anything.

[Fabio1]

Same issue here, can you please help?

[Eli]

@Galit @Fabio1 Dear customers, please click here to submit a ticket, and our colleague will try to help. Thanks!

[Britt]

@Carrie

Hello, I have already reported this issue to the development team. Would you be able to connect the lock via Bluetooth on your smartphone and then proceed to lock and unlock the lock consecutively 10 times?

Still no update or fix for this?!?

[Turin]

@Britt We have created ticket#237616 for you. Please check your e-mail for detailed reply.