Zero help from this company

[Kelly1]

No help from custo.er support. I have been sending invoices, firmware info, keypad and app- not working, batteries are new etc etc etc but I am getting no help at all. I see many have or are experiencing the same- Malfunctioned device. Horrible devices, horrible customer support

[Kiki]

@Kelly1 Thanks for your message. We replied to you that your lock had been out of warranty for one year in ticket #493772. If you have any questions, please feel free to email us through the ticket. We appreciate your understanding in advance!