WIFI Signal Strong - Says Disconnected

I bought Ubolt Pro Wifi and already having issues with Wi-Fi. I have the latest lock firmware 01.35.0023.

Why is my connection strong yet Wi-Fi State always disconnected?

I have had this 1 day and I’m regretting my purchase.

Were you able to successfully connect initially and then it disconnected? Or was it never able to connect in the first place? Please go into the lock setting by touching the gear symbol on the upper right hand corner. Select WiFi. Is the WiFi state disconnected? If it is disconnected, can you try clicking Switch WiFi and select your SSID and enter password? If that still doesn’t work, then are you connecting to a 2.4GHZ WiFi signal? If you are not familiar with 2.4 and 5GHZ WiFi bands, then please click on this link here.https://support.u-tec.com/hc/en-us/articles/360059585052-How-to-find-out-whether-my-WiFi-network-is-2-4GHz-5GHz-or-2-4GHz-5GHz-dual-band- If you are still having issues, I would suggest giving support a call at 1844 HEY UTEC or enter a ticket at support.u-tec.com. Thank you.


I have to remove the batteries ans reinsert in order for the lock work with WiFi briefly. It get disconnected thereafter. Whats wrong?

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