I’m starting to get disappointed with this company and product. I purchased one u-bolt wifi for the house and it worked perfectly (if not slow to connect over wifi). I purchased a second unit for exterior garage door… it arrived faulty - the battery compartment springs and connectors were misplaced and the unit wouldnt reset. It took me almost a week to get a replacement despite their support team accepting it was DOA. Ive set up the replacement unit and I am having wifi problems. I have a semi-pro system in my house and created a wifi channel just for 2.4… the router shows 95% experience, the u-bolt app shows the signal as strong and the unit KEEPS dropping connection and always shows disconnected with a good signal. The access points are set up to allow for low bandwidth / slow traffic. The only issue I see is it is fitted to a metal door. Its currently “:disconnected” with a “Good (-42db)” signal. All other wifi devices work flawlessly in the same location and my cell phone shows a 100% signal strength. Firmware fully updated… Anyone else having similar problems - are these just crap over wifi ?
Unfortunately this is a typical issue with the lock.
All of the above you have stated is precisely how the lock behaves.
Don’t get me wrong, when the lock does connect it’s an awesome unit when in comparison and probably has the best feature set on the market.
I’m not about to replace it as the potential is obviously there.
Two words: Batteries…WiFi.
Solve those and the lock’s a world beater.
@Holland1 We apologize for all the inconvenience caused. It is not the experience we want our customers to have. It would be more efficient to support you tosubmit a ticketdirectly.
Bought in 2021: the one with wifi bridge, everytime i need to add users, i have to go to my router and force reconnect the bridge. After that, remote access is successful.
Bought in April 2022: the one with wifi built-in, works perfectly until now
Bought 2 in Dec 2022: both with built in wifi, been with support for the last 2 months with replacement and still facing issues whether remote or local . One lock maintains the wifi connection and one keeps dropping the wifi connection.
Also, wifi system is the same, when connected, locks showing good connection -47dB and -53dB.
I have tons of smart devices (using 2ghz band):throughout the house and none has the wifi issues
Oh, btw, with the old locks, when i am near, it switched from wifi to Bluetooth smoothly. With new locks, it insists on wifi and fails. Unless i turn off wifi on my phone.
The recent batch of locks surely has not been working. Many people are experiencing issues with wifi.
Same issue here as well. I was able to successfully update the Bluetooth firmware but when trying to do the wifi firmware update it always fails even when I turn off my Bluetooth. My wifi on the UTec app shows that the lock is connected to my router and says wifi: disconnected at the same time, like everyone else. Alexa always says device unresponsive with an occasional connection and by occasionally I mean 2-3x a week for about 30 seconds each time. Is there any fixes for this yet or is UTec just kinda kicking their customers to the curb and letting us figure it out on our own?
Im on Firmware 01.35.0023. WiFi state stays disconnected after successful setup. App doesn’t connect to the lock beyond Bluetooth range. WiFi signal is strong. Seems this occurred regardless of brand of router. What caused the disconnect state? Is it to conserve power?
Same here. I have enterprise level wifi setup so hard to blame it on my connection. The u-bolt pro keeps disconnecting. Maybe it’s time to leave Amazon reviews on the lock!
After WiFi connection is dropped, the lock needed to be connected to my phone by Bluetooth before I could manually connect to WiFi again. This is not practical. Will U-tec fix this?
