Wi-Fi doesn’t connect, only Bluetooth

Beta Program
1

I can only connect to the lock via bluetooth. Wifie (remote access) doesn’t work. Batteries are lasting about a month before needing replaced. This is unacceptable for a remote lock since you can only access while you are on location. Another disturbing issue is that I have found the lock in the unlocked position on several occasions even though it is paired with a sensor and scheduled to auto lock after 2 minutes. I am running firmware 01.22.0023 which I believe is the latest version. As a beta tester, I would have expected to have a questionnaire sent out on a regular basis, but to date, I have only received one survey early on and then nothing else. One would think that if you are investing in sending me a free lock, you would want to know how it’s working. Like other testers, I am not comfortable with this lock at this point in the testing. Hopefully, they can fix the bugs.

2

Regarding the wifi issue, can the lock be configured to connect to wifi at all? What wireless security protocol is your router running?

I find that many IOT devices do not like WPA3. My newest gen AX router has an option for WPA2/WPA3 for the SSID, and one device refused to connect. The router had to be set to WPA2 only.

3

Thank you for your feedback. Have you successfully configured the wifi? Does the “WiFi” in the settings page show “enabled”?

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4

It does show enabled if I can get the settings page to populate. It’s very unreliable on connecting. Router is in same room about 10’ away.

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