Hi, do you mean for sometimes when you close the door, the door status was right but the lock won’t auto-lock?
Could you tell me the following info for better troubleshooting: 1. Auto lock settings page, 2. material of your door and photo of sensor installation
Yes, I do mean that sometimes when I close the door, the door status is correct, but the door won’t auto-lock.
My auto lock settings are as follows:
Auto Lock is set to on with the blue shade on
Door sensor is Paired.
Door sensor is set to “Immediate”
Relock timing is at 0s
This morning when I tried to reproduce the problem, I tried to use the app to see what the door status was and discovered that the app could not connect to the door. I also noticed the following:
Auto lock seemed to work when opening lock by hand.
Finger sensor not responding at all.
Opening the lock via the number keypad works, though the lights on the keypad don’t go on when touching the keys.
After, logging out and back in to the app the app then is able to connect to the lock and app is able to lock and unlock the door. But the finger sensor is still inoperable.
The door itself is wood. Attached are pictures of sensor installation.
Because your keypad light is not lighting up when enter the keypad numbers, the possible reason is that the wire connection between the exterior and interior lock is something wrong. You can reinstall the lock to see if it is different. And also, when reinstall, pay attention if the extierior lock has rain water inside, in this case, it could also make the keypad and fingerprint not working right.
So, I tried reinstalling the lock by removing the batteries, unscrewing the two interior screws, detaching and then reattaching the wires to the lock motor, interior screws, and batteries. This seemed to solve the problem. Fingerprint worked and I tested the auto lock and auto unlock features which also worked. For a while…
Later on in the day, I discovered that finger sensor no longer worked. Auto lock stopped working and the smart (not!!!) Lock began beeping incessantly every five seconds or so until I remove and then reattach batteries.
For the record I’ve been having similar issues and I’ve only been using the lock for 5 days. It will randomly drop offline. I’m an IT engineer as well. I isolated the wireless 2.4g network to its own IoT SSID. I’ve had to remove batteries to reset wireless connection on lock 3 or 4 times. I noticed this only happens most of the time when auto lock is enabled. If the lock starts to engage the lock function and gets hung up for any reason the whole unit drops offline and needs to be reset. Hoping this is a firmware issue that can be fixed.