UltraLoq pro Wi-Fi lock not working remotely

Has anyone gotten the U-tec app so work remotely with the pro Wi-Fi lock?

I would like to have access to the lock remotely, but when I’m out of my in home Wi-Fi, the app doesn’t seem to switch over to mobile data to use the app remotely. I have a iPhone 13 and this is a problem from day 1, any suggestions. Thanks Jim

First you need to make sure your WiFi is enabled by going to your lock, tap the upper right hand corner Gear Symbol. That takes you to Settings, then scroll down to WiFi which should say enabled. What is the WiFi State? Make sure that says Connected. If it isn’t, tap Switch WiFi to get connected. As stated in the manual, the lock is only able to connect to 2.4GHZ. If you are unsure what that is, here is a write up on the subject. https://support.u-tec.com/hc/en-us/articles/360059585052-How-to-find-out-whether-my-WiFi-network-is-2-4GHz-5GHz-or-2-4GHz-5GHz-dual-band-
If you are able to connect to WiFi, the lock should communicate via WiFi, and you can test whether it works by disabling the WiFi and Bluetooth on your cell phone. That way your cell phone will act like it’s out in town and you can test the lock WiFi connection.
If you are still unable to control the lock via cellular signal, I would suggest giving a call to support or enter a ticket for help. Our phone number is 1844 HEY UTEC and ticket entry is at support.u-tec.com. Feel free to contact us for help.

Greetings, thanks very much for the reply. The biggest problem is the Wi-Fi changes to connected to disconnected. Once outside the house (Wi-Fi), it goes to disconnected. My router shows the lock is using 2.4 and has a IP address. In the house, I check and recheck my Wi-Fi connection and it’s connected, then disconnected.

Before leaving the house this am, it was showing connected with good signal.

When I tried to access the lock remotely, it just showed disconnected. I have never been able to access the lock remotely since day 1

The Auto Unlock never worked until I removed the door sensor and now it works like a charm, but the
Wi-Fi remains a issue. Some times my it show disconnected, but signal is good.

I do have a ticket in and have been working with support.

I had thought my community post was to the community, trying to see what others are doing with the Wi-Fi issue, so I apologize the post went to support again.

One of the recommendations is to replace the inside unit, but I had asked if they thought that would fix the Wi-Fi issue, haven’t heard back yet, so we’ll see what happens.

I reset the lock 5/6 times and reset my router the same, but Wi-Fi goes on and off.

Thanks again for the reply. Have a great night