I have a Pro Wifi, running firmware 01.41.0023. I am getting the flashing red LEDs every 7-10 days. Wifi is turned off. I was gone for four days so no lock usage at all. What is going on? The kick works great aside from the battery drain. I would love to have wifi since I paid for that model, but I could live without those features. I should not have to worry about the lock preventing my kids from getting inside. Any suggestions? Someone mentioned a hardware fix late last year - how do I get that?
Sorry, I changed the batteries last night so it might be a few days for video. I am talking about the external red LED that flashes three times when you attempt to unlock the door. It will go green and unlock. Changing batteries will make the lock work normally, without the flashing red lights, but with Wifi disabled and no one using the door often, batteries should last longer than a week!
@Savy I have a Pro Wifi model with the latest 01.41.0023 firmware. I have the same battery drain problem. New batteries last only for a week. Can you help?
No help from them yet. I have sent video of the flashing lights per their request. They then asked for me to hard reset the lock and re-add to the app. Still does not stop draining the batteries. An older post mentioned a hardware fix… I am waiting for that moment so I can stop emailing about a door lock.
Damn… same issue here with 1 out of my 2 locks and same model and same firmware…. And I just recommended a neighbor to buy some… may have to tell him to go with another brand as I may do as well.
Support has been non-existent. The latest was to update the app to the latest version, but they specified a version for iPhone, not android. I have android phones, and they were on the latest revision. Tell your neighbor to use something else. I am considering contacting the state Attorney General given the obvious false advertising of batteries lasting months. The batteries last 7-10 days. Maybe support will actually help when they start getting banned from doing business in Virginia, Maryland, and D.C.?
