For some of U-Bolt WiFi locks., especially for those purchased after september this year,
there has been an firmware issue of auto lock feature. Even after this auto lock is disabled in the App, the lock still lock automatically.
We have located the issue and there will be an update of the firmware to fix this issue recently.
I am having this same problem. My (android) app is v1.8.2 and the firmware for my lock (U-Bolt Pro WiFi) is version 1.22.0023. But- it says that I have the latest firmware and I cannot find a way to update to version 1.25.0023 as suggested by Will.
IOS App Store version at this moment is 1.12.4 I installed my lock and downloaded the firmware yesterday.
With auto-lock disabled, I can open my door slowly, and hold it open forever. But as soon as I let it go and the door starts to close, the lock engages while the door is still moving. Also, with the door closed, I unlock it, and it stays unlocked. But then if I just shake the door (there’s a small amount of play), the lock engages.
I do believe there’s an accelerometer in the device, hard to believe this software got by QA, why tie the locking of the door to its movement is hard to fathom. BTW, I’m a firmware engineer.
I installed mine yesterday and see the same issue, door locks after opening / movement. I have f/w 01.22.0023, no update seems to be available through the app at this time. I was told by support it could be pushed tonight and entered a ticket to do just that, I’m dubious.
I continue to have this issue despite having iOS version 2.0.6 and firmware version 1.26.0023. As others have stated, this makes the lock very challenging as it locks so quickly, the door is usually still ajar. It should be noted that I’m unable to use the sensor because my door/jamb is metal. Please let me know what I can do. This is already the second unit because the fingerprint functionality didn’t work in the first .
I’m also getting suggestions from customer service that suggest that they have not read my ticket (asking me to do things that I’ve already done) with a day lag between each. @Will are you able to offer some assistance? Thanks.