U-bolt pro zwave locking/unlocking issue

ULTRALOQ Smart Lock
1

Hello,

I have U-Bolt Pro Zwave version. I just installed my 4th one, and this one in particular locks and unlocks differently than my other three of the same models. It will lock fine, but when it unlocks, I have to fight what it feels like motor winding to lock it in person. If I do lock it manually in person, when it unlocks, it seems like the motor has to work twice longer to unlock. Does anyone has same issues? I don’t notice the lock doing this unless I manually lock/unlock.

ticket number (125923)

1 Like
2

Hi, we will reply you in the ticket 125923 and please check it.

3

Hi,

I have similar issue.
It has been ok but recent 3 months, it kept resisting to open by hand if it was locked by motor and feel like I’m reversing the gears.

If I lock by hand, then I can unlock by hand easily same as before.

4

I’m also having the same problem. It is really hard to open the doors. Actually my kids can’t open the latch at all.