U-Bolt Pro Difficult to Manually Unlock from Inside

ULTRALOQ Smart Lock
1

I’ve had this installed since April 2024. Everything has been working fine until a couple of weeks ago. Most of the time (but not always) it is really tough to manually unlock the door from inside the house by twisting the deadlock lever. The lock works great using a code/fingerprint to lock and unlock it from the outside. I’m assuming it is an issue with the motor “fighting” me. Has anyone else had this issue and resolved it?

I did find this post from several years ago that doesn’t have a resolution - Beta lock occasionally tough to physically unlock - #5 by Geoff3

2

@Geoff3 Hi there, we have contacted you in ticket #260540, please kindly check your e-mail. Thanks!

3

I am having the same issue with my U-Bolt Pro. The interior side knob intermittently fails to turn without very strong pressure being applied. It feels like I’m grinding the motor on the lock. It happens every 10 or 12 times that we attempt to open the door. Can someone please let me know what a resolution to this issue is?

4

@Edward2 Thank you for your message. Our dedicated support team will reach out to you soon to help you resolve the issue. Please keep an eye on your inbox.

5

I also have the same issue on all four of my U-Bolt Pro locks.
2x are models from Year 2022.
2x are newer versions from Year 2023.

6

Lately 2 out of 4 of my u-Tec locks have been doing this as well. Reset the lock direction again and it’ll work again.

7

Thanks for the tip, tried this but it did not solve the problem for me.

8

@ProfessorCalculon @Geoff3 We are so sorry for this inconvenience caused. Please click here to submit a ticket; our agent will try to help. Thanks!