Rapid battery drain/Wi-Fi drops endlessly

ULTRALOQ Smart Lock
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Ultraloq Pro Wifi smart lock rapidly drains battery within 72hrs. Changed batteries and reset the lock at least a dozen times. Wi-Fi signal drops just as quickly. New firmware did not resolve either issue. Every reset requires
setting up codes/fingerprints. Ultraloq is sending a new interior part, however after reading dozens and dozens of comments mentioning the same issues, I highly doubt this is a firmware issue. I’m beginning to believe is a hardware issue. Instead of continuing to sell this faulty product, stop and correct the problems. I don’t have any other Wi-Fi device that can drain a battery this quickly. Bluetooth won’t even connect.

1 Like
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@Carroll2 Your ticket 123360 has been updated. Please check it out when you have a chance.

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Ultraloq sent out a new part. After install the batteries died and the wifi dropped off after approximately 48 hours. I’ve now spent $250+ on each lock and $40 on batteries. This product is clearly unreliable and executed poorly. I responded to the customer service email requesting an update three days ago, no response.

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Receive my THIRD replacement. Batteries are dead within 36 hours. Customer is substandard, never answering my question regarding a refund for poor product. Disputing purchase with credit card is my next move.