Pro Lock & Bridge = Wifi Signal, BLE Signal Failure

Bridge cannot communicate with the U-Bolt Pro lock.

Bridge has a Wifi Signal, BLE Signal as Failure, with Network ACK at 0 seconds.

I have an Amazon eero (dual wifi). The router picks up the Bridge, and see that it is linked. The U-Bolt Pro is paired with the Bridge. The Bridge wifi light is solid green, the bluetooth is silent.

Does anyone have this problem? I can’t use the lock with wifi?

Check to see if BLE on your phone is enabled.

Same problem support is working on it.

Same issue even after five factory resets. It even says I’m connected via Bluetooth!