Our locks are having multiple unauthorized fingerprint unlock attempts that last for about 10 minutes. We saw this with two of our u-bolt PRO locks in two different locations–and I think this is a major bug.
The first time it happened with Door#1 which we manage remotely. It started several weeks ago and the last entry of unauthorized phantom fingerprint unlock attempts was on December 3rd. I was able to drive to Door#1 in person to try to understand what happened. Both firmware and app are the latest version. I also had to install a Ring doorbell to make sure there really was no one doing it.
Then the same thing happened to our personal front door lock, which I will refer to as Door #2. It is absolutely terrifying hearing the multiple failed fingerprint unlock attempts and no one is there. It started last night and my husband’s stayed up trying to stop it. I have gathered all the other posts I could find here that describe this exact same thing:
Please address this potential bug immediately. Thank you.
@Burt@Gokulakrishnan We are so sorry for this. The issue should be caused by the Fingerprint Sensor. Please click here to submit a ticket to request a replacement under warranty.
I believe these are remote hack attempts. I am changing my locks in AM and trashing these, this has been happening to me now for multiple NIGHTS. Never in daylight hours…3,4 AM. I believe being hacked from over seas. Heard its thru ALexia connection. I am taking NO chances… these locks ARE GONE.
I am having the same issue as well. This is a dramatic one, the lock is on the main door of the garden, opening to the street. We have several dogs and we happened already to find 1 on the street because the lock unlock itself and the door opened. I took off the batteries and put them back in, then change them, then reinitialized the system. It stabilized for a few days/weeks then it starts again. It is a major and critical issue that makes the lock unreliable. Few minutes ago, again, we found the door wide open. Any solution??
