No response on warranty

My fingerprint reader has always been poor, but the mechanical part of the lock has failed so I was hoping for a 2nd chance with a warranty replacement.

I filled out a ticket online and never heard back. So I’ve tried calling multiple times and after being on hold the recorded message flips me to VM, which is never returned.

I would think this is a fake company except for the extensive web site. Extremely unhappy with this product.

Our technicians have contacted you, please check your email.