My one-month old lock was totally dead (no low-battery warning) when I got home the other night. I installed brand new batteries to no avail. The lock is completely dead with no lights or electronic function at all. I double checked and the wires are connected firmly. The second lock I bought at the same time is still working fine. Customer Support has not returned any of my calls.
I am having the same exact issue. U-Bolt Pro Wifi, no warning at all about low batteries. I changed out new batteries, and still will not power on. Also will not power on when connecting usb power to the front connector.
Died on Dec. 30; I called Customer Service on 1/5, left a voicemail (never received a callback).
Hello there, tried reaching out to you. Unfortunately, I was unable to help you due to no answer. I will call back to check in and see if we can solve the problem for you tomorrow. Sorry for any inconveniences.
@King4 - Keep calling. I left two messages with no call back, but on the third try someone answered. You can also just submit a warranty ticket with your info and serial number and they will start the review process. Ultimately, this seems to be a known issue and they are sending me a new interior assembly. Good luck
I am having the same issue. Customer service sent a replacement battery unit. It worked fine for a week. Now the replacement unit is dead. It seems like the lock auto-downloaded a firmware update and it is that firmware that is killing the lock.
@Will please advise how to fix this. Am I really going to have to request a second replacement unit?
I am currently having the same issue and am locked out of my home outside of U-Tec business hours to get any help. The batteries on my wi-fi lock died tonight with absolutely no warning - the lock registered my finger, briefly turned green, and then died. Plugging in an external power source doesn’t work (the same 5V power source charges my phone, etc just fine). Unfortunately I only have the backup key for my other U-Bolt lock on me and there is no other way to access my home (top floor of building). If anyone has ideas for what I can do, please respond!