Mesh Router working with the Bridge

ULTRALOQ Smart Lock
1

My U-Tec Lock and Bridge (for remote access) was working great with old router. Since I have updated my router to a mesh system the Bridge (for remote access) has not worked. The Mesh has both 2.4 and 5.2 band. Yes I know it will only work with 2.4, That is why I set the guest network up to 2.4 only and used it to connect the bridge / lock. Still doesn’t work. I have gone through ever scenario with the U-Tec team and the Router team. Still nothing. Do any of you have an idea where to go from here? I have replaced the bridge also.

2

Hi Ryan,

We are so sorry for this inconvenience caused for you.

A ticket has been created for this issue, please check your e-mail for our detailed reply.

Thanks for your understanding.

3

If you have any answer for me, send it to mmerrett@southernco.com
At this point I am thinking get some money back from yall for the product that doesn’t work now and moving on to another company.