Latch 5 F- lock Sounds not working

[Justin3]

The lock sounds on my Latch 5 F does not work.

the lock has been reset multiple times and new batteries and re connected to wifi and the app shows the lock sounds enabled but still does not work.

I have 2 others for my building and they work fine.

[Savy]

@Justin3 Hi Justin, we have contacted you in ticket #259659. Please kindly check your e-mail. Thanks!