After successfully installing and settting up my brand new Latch5Fingerprint lock, it has decided that functioning is optional and has become completely unresponsive. Occasionally it will make a sound like a geiger counter, but that’s about it. I have replaced the batteries and double checked the internal connection.
Calling 1844HEYUTEC has proven fruitless. Submitting a support ticket has gone unanswered. Please, oh please, let me know how you can fix this lock or make it right with a replacement. Thank you!