Latch5 Fingerprint lock Dead and tech support number doesn't work

After successfully installing and settting up my brand new Latch5Fingerprint lock, it has decided that functioning is optional and has become completely unresponsive. Occasionally it will make a sound like a geiger counter, but that’s about it. I have replaced the batteries and double checked the internal connection.

Calling 1844HEYUTEC has proven fruitless. Submitting a support ticket has gone unanswered. Please, oh please, let me know how you can fix this lock or make it right with a replacement. Thank you!

Hi David,

Terribly sorry for the lack of response… have you checked the wire connecting the interior assembly to the exterior assembly?