So activated two (2x) Latch 5 fingerprint on iPhone App. Worked fine. Decided to convert to Ultraloq Air on my property. Deleted the device from app, Activated Ultraloq Air, Reset lock to Factory Default with paper clip, removed batteries for 30sec to be sure, and started over. First lock went fine, 2nd lock will not connect to wifi. Triple checked the password. Went through the reset procedure mentioned above 2x more times. Still will not connect.
Any ideas or things to try? I’ve sent in a support email, but I “assume” that support is overseas as it only responds at night. In the meantime, I would see if there is any local USA folks that have encountered this before?