Keypad lights not working

ULTRALOQ Smart Lock
21

Having the same issue and have done others mentioned to attempt to resolvw the issue. As another person mentioned, please provide a solution so customers can easily remedy the issue.

22

I’m having the same issues but also it won’t let me update the firmware either. Its fails to connect. Please help

23

Hi, we will reply to you in the ticket 240340, and please check your mailbox later.

24

@Nguyen Thank you for your message. Our dedicated support team will reach out to you soon to help you resolve the issue. Please keep an eye on your inbox.

25

Hi I have the exact same problem so now only fingerprint works.

26

Hi, we will reply to you in the ticket 247039, and please check your email box later.

27

I am having the same issue. Removed batteries worked two times. New batteries and replaced several times and the lights mostly do not work. It gives the status light if a fingerprint works (green) or denied (red).
Is there somewhere to create a ticket?

28

The back light on our ULTRALOQ Smart Lock does not work.

29

@Monnett @Terrie Dear customers, we apologize for any inconvenience caused. Please click here to submit a ticket; our colleague will try their best to help. Thank you!