Keypad lights not working

One day old U Bolt Wi-Fi unit. Batteries are brand new. Keypad works but numbers and Ultraloq button not lighting up. Makes it very difficult to use at night. I really want to like this product but initially had problems with the door sensor and now this.

Hi Jody,

We are so sorry for the inconvenience caused for you.

A ticket: #130785 has been created for this issue. Please check your e-mail for our detailed reply.

I believe I’m all good now and everything is functioning as it should. I pulled the batteries out and put them back in and the keypad lights started working. Fingers crossed nothing else goes wrong. Thank you.