U Bolt Pro Red Light On, Keypad not working

lock seemed to shutdown after trying to enter using my code. Now the red light is on but nothing else is working. Lock has been installed about 2 weeks. Taking batteries and putting them back worked momentarily as the lock was connecting to the app. But now nothing.

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Hi, l have replied you in the ticket #123490 and please check it.

What’s the solution here?

I have the same issue. What’s the solution please? Cheers