Jammed Deadbolt

I have a U-Bolt Pro-Wifi that can only be opened and closed manually using the knob or key. When i try to open it using the keypad it beeps and gives the notification that the deadbolt is jammed. I have removed the lock from the door and tried to operate it on a bench with the same result, so i know its not actually the deadbolt. How far can i disassemble the lock and which half has the motor?

Hi, our agent replied to you with a trouble ticket, please check the email.

I am having the same issue, I tried contacting Ultraloq view their contact number with no response.

Currently awaiting a response to an email inquery.