How can i disable only the Keypad


I would like to disable the keypad since my ultraloq pro is with a keypad intermittent problem. The number 5 on the keypad is automatically pressed sometimes, i think is some electrical problem on the chip.
Since the fingerprint is working normally then I need to disable only the keypad.
My ultraloq has 1 year more

Sorry, I have consulted the engineer but the answer is ‘no’. Our locks couldn’t support this but we will keep looking into it.