Fingerprint reader died

I recently returned home to SC from a 2 week trip from NH. The fingerprint reader on my ultralok pro that acquired on a crowdfund when the product was released on The lock works with the app and by using the code number punched in. The fingerprint reader does not respond at all.

Try moistening the finger beforehand. That usually helps.

Same thing happened to me. And have switched out the batteries now 8 times. So it’s not a battery issue.

Fingerprint readers can be finicky. Try moistening your finger beforehand (saliva works fine).