Fingerprint reader died

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1

I recently returned home to SC from a 2 week trip from NH. The fingerprint reader on my ultralok pro that acquired on a crowdfund when the product was released on The lock works with the app and by using the code number punched in. The fingerprint reader does not respond at all.

2

Try moistening the finger beforehand. That usually helps.

3

Same thing happened to me. And have switched out the batteries now 8 times. So it’s not a battery issue.