Request new featureFirst, I want to say I really like the lock and its functionality but very disappointed that in 2 years (or less) it’s failing. I visited the U-tec blog pages and I see lots of people are having the same issue where the fingerprint function stops working in a relatively short period of time. I find myself in a situation where I’m not confident in spending another few hundred dollars on another U-tec product that may have the same functional flaw. Support can’t help because it’s off warranty after only 2 years. Going forward I will start looking for a more reliable product from another manufacturer and feel obligated to post a review on Amazon and your blog page relaying my experiences with this product.