Fault or loosing power?

ULTRALOQ Smart Lock
1

I’ve got a u-bolt wifi.
I’m not sure if I’ve got a fault or losing power…? But every time I go to open, it doesn’t do it.
I have a video of showing the process, but can not upload

2

Hi Jesse,

We are so sorry for the inconvenience caused for you. This is not what we want our customers to experience.

A ticket has been created for this issue. Please check your e-mail for our detailed reply.

Thanks for your understanding.

3

How do I reply with a video? It does not support the format?

4

I still haven’t received a response so still unsure how to upload?..