I manage short term rentals where I use Ultaloqs. I assign each renter a keypad code that is the last 4 digits of their cell#. The problem I’m having is the users do not realize they have to press the Ultraloq button after they enter their code. So I need to send them all specific graphic instructions. I think this would be far more intuitive if instead of the Ultrloq logo on that button it clearly read ENTER.
Here’s what I have to send them:
You would think it was intuitive to press, but the same thing occurred with my Mom’s Kwickset lock and her home health aides. Her old lock had a little key icon to press. That lock broke and we got a new one which looks the same, but has a Kwickset logo on the button. So many of the aides were confused on how to enter the code.
I would say enter or a key/lock icon would help.
Yes, it’s confusing with a logo at the bottom and when I tell people to press the button they look around and can’t find it so they push the fingerprint reader. Product testing with first-time users probably would have surfaced this issue quickly.
BTW while we’re on the subject of the Logo, as a graphic designer let me say that the lock icon in the place of the C totally doesn’t work at that size. Not readable at all. Just further confuses the issue. I want to know if the manufacturer can offer us a replacement button that we could install. I wonder?
What I have found works is I just tell all my guests:
“Enter your code, then press the big button at the bottom, then wait a few seconds. To lock the door behind you when leaving, just press the big button.”
I tell my guests, I send them the visual instructions I attached above and then I remind them. All to no avail. Unless it’s intuitive at that moment all is lost. People do not listen and they sure don’t read anymore. This is a design flaw pure and simple. Clearly no real world beta testing prior to production.
I totally agree that it should be labeled with something that lets the user know that is the Lock/Unlock button. I have several family members tell me they didn’t realize 1) that they had to press something after entering their code; 2) that the Ultraloq name was a button and that was the button to press to unlock the door; and 3) that they could lock the door by pressing that button.