If the door is locked when someone enters a valid pin and then “presses” the fingerprint sensor, the deadbolt should unlock. If the deadbolt is unlocked and the fingerprint sensor is “pressed”, the door should lock. Too many people think the fingerprint sensor is the ultraloq button, so treat it that way.
I understand what to do, but the people I give a code to don’t get it.
People just naturally think the fingerprint sensor is a button. So even though I tell them to use the ultraloq button, which is small and not obvious, they always press the fingerprint sensor.
Yes!!! My guests are constantly telling me the code isn’t working because they hit the fingerprint button instead of that tiny Ultraloq button that’s hidden at the bottom.
This has been an issue with our guests as well. The Ultraloq button is not intuitive to guests at all. We ended up hanging instruction cards with an illustration of the touchpad and an arrow directing to the Ultraloq pad. Even then, guests will still try the fingerprint multiple times before looking at the card. I san see that the new NFC version would be a better option by not having the fingerprint pad confusion.