Can't Add Ultraloq U-Bolt Pro WiFi in iPhone U-tec App

ULTRALOQ Smart Lock
,
1

I recently purchased 2 U-Bolt Pro locks. I have tried several times to add a lock to the U-tec app, but each time it discovers the lock, but fails on the step where I create an Admin Code, presenting me with the error message “Notice: Admin Code error”. I cannot seem to get past this step!

I’ve tried logging out out the app, restarting my phone and removing/replacing the batteries but I haven’t found the right steps or the right order to get the new lock to register.

Any ideas on how to get past this error and complete the installation?

Thanks,
Mike

2

Hi Mike,

This is Christal from U-tec. Please try resetting the lock manually with the reset pin. If that doesn’t help please feel free to give us a call at 844-439-8832. Our agent will assist you with troubleshooting.

Thanks,
Christal