I tried to replace a dead UBolt Pro with one that I had recently purchased to put on a different door. The install went fine and I added it to the app but I can’t add a password to any user. When I try, I click the “Start adding a fingerprint” button in the app and the app shows the circles for each attempt, but when I touch the device, it beeps red and the app pops an error about a timeout. The keypad seems to be also registering this as a failed unlock attempt (because that fingerprint doesn’t exist in it yet). Looks like the app is trying to tell the lock to go into “add fingerprint mode” but the lock is not receiving that message. This makes the lock only useful for combinations.
I tried doing this with both the beta version of the app as well as the current one in the iOS App Store. I also tried factory resetting the lock and setting it up again. Same problem. I tried creating a non-owner user – same problem.
Lock firmware version: 02.26.0020.
Beta app version 2.0.3
App Store app version 1.12.4
EXTRA annoying since this lock is replacing one that just died.